Are you having trouble viewing video on your system?

Please refer to our troubleshooting guide below:

1. Are you sure you have a video player installed on your computer? If you do, click here to launch the video and choose the player of your choice.
2. If you have no video player installed, click here to download a player!
3. Are the video streams choppy, or not animating well? You may have an old version of the video player, your Internet connection may be temporarily experiencing slowdown, your video player may be set incorrectly for your system, or your computer may be outdated (computers sold before 1999 may not display video as well as newer computers). Help will be available soon on our web site for a number of these issues.

Firewalls
Some networks, such as corporate offices, have firewalls which do not allow streaming media to come through to your computer. This may be the problem if you can't see the video. In this case, try downloading the quicktime version of the video. This usually passes through firewalls. (If you do not have Quicktime, please download this excellent and free video player from Apple Computers.)